Terms and Conditions for Borealis Bloom

Welcome to Borealis Bloom. These Terms and Conditions govern your use of our online platform and the services offered by Borealis Bloom. By accessing or using our website, making bookings, or utilizing any of our spa services, you agree to comply with and be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By visiting our online platform or engaging with our services, you confirm that you are at least 18 years of age or accessing our site under the supervision of a parent or guardian. You acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our website or services.

2. Services Offered

Borealis Bloom provides a range of spa and wellness services, including but not limited to:

• Traditional massage therapies
• Aromatherapy treatments
• Therapeutic body treatments
• Facials
• Hydrotherapy
• Wellness consultations
• Online booking services for the aforementioned treatments.

All services are subject to availability and may be modified or withdrawn at our discretion. Details of services and pricing are available on our online platform and at our physical location.

3. Online Booking and Appointments

Our online platform allows you to book appointments for our services.

• Accuracy of Information: When booking, you agree to provide accurate and complete information, including your name, contact details, and any relevant health information that may affect your treatment.
• Confirmation: All bookings are subject to confirmation by Borealis Bloom. You will receive a confirmation message once your booking is accepted.
• Cancellations and Rescheduling: We require at least 24 hours' notice for any cancellations or rescheduling of appointments. Failure to provide sufficient notice may result in a cancellation fee or forfeiture of any prepaid services. Specific cancellation policies will be detailed during the booking process.
• Late Arrivals: If you arrive late for your appointment, your treatment time may be shortened to avoid inconveniencing other clients. The full service fee will apply.

4. Payment Terms

Payment for services can be made through our online platform or at our spa location.

• Pricing: All prices are listed in local currency and are subject to change without prior notice. Applicable taxes will be added where required by law.
• Pre-payment: Some services or promotions may require full or partial pre-payment at the time of booking.
• Refunds: Refunds are generally not provided for services rendered. For pre-paid services or gift certificates, please refer to our specific refund policy available at our spa.

5. Health and Wellness Disclosures

For your safety and to ensure the best possible treatment, we require you to disclose any relevant health conditions, allergies, injuries, or pregnancies to our staff prior to your service.

• Borealis Bloom is not responsible for any adverse reactions or outcomes that occur due to undisclosed health information.
• Our therapists are not medical professionals, and our services are not intended to diagnose, treat, or cure any medical conditions. Always consult with a qualified healthcare provider for medical advice.

6. Gift Certificates and Vouchers

Gift certificates and vouchers purchased from Borealis Bloom:

• Are non-refundable and cannot be exchanged for cash.
• Have an expiry date clearly stated on the certificate; expired certificates will not be honored.
• Must be presented at the time of service.

7. Client Conduct

We strive to provide a serene and respectful environment for all clients. We expect all visitors to:

• Maintain a quiet and peaceful demeanor within the spa premises.
• Treat our staff and other clients with respect.
• Refrain from any inappropriate, disruptive, or offensive behavior.

Borealis Bloom reserves the right to refuse service or ask individuals to leave the premises if their conduct is deemed inappropriate or disruptive.

8. Intellectual Property

All content on our online platform, including text, graphics, logos, images, and software, is the property of Borealis Bloom or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission.

9. Limitation of Liability

Borealis Bloom will not be liable for any damages, direct or indirect, arising from the use of our services or our online platform, to the fullest extent permitted by law. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Changes to Terms and Conditions

Borealis Bloom reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms and Conditions. It is your responsibility to review these terms periodically.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us at:

Borealis Bloom Services Pte Ltd.

unnamed road

Singapore, 118480

Phone: +6585410772

Thank you for choosing Borealis Bloom. We look forward to providing you with a truly rejuvenating experience.